Al Buraq Returns & Exchange Policy

Exchange Policy

• We accept exchanges within 14 days of delivery.
  
• Exchange is subject to stock availability.

Return Policy

• Returns must be requested within 48 hours of delivery.
• No cash refunds are provided; only store credit is offered.
• Sale or discounted items cannot be returned or exchanged.
  
• The item must be unused, with its original tags and packaging intact.
• Our team will provide instructions on how and where to send the return.
• Returns sent without prior approval will not be accepted.

Refund Policy

• No refunds are provided; only store credit is offered.
• Refunds may be allowed in exceptional cases if the fault is at our end.
• If approved, the refund will be processed within 14 business days to the original payment method or as store credit.

Damages & Issues

• If you receive a damaged or incorrect item, report it to customer service within 48 hours of delivery for assistance.

Al Buraq reserves the right to reject return requests if the policy is misused or if products are received with missing tags or packaging.